Cash App
Trust & safety
/ Background
At Cash App, I managed designers who work across our Trust pillars. It is our team's responsibility to keep our users and their money safe, to expand access to financial tools for traditionally underserved people, and ensure that we build trust with both users and regulators.
/ Role
Head of Design, Health Product
/ Year
2023 - 2025
Domain areas
I worked across several Trust & Safety focused domain areas at Cash App
Identity
Ensure that users are authentic and verified, and that we are providing tools for self expression.
Safeguards
Developing systems to detect and limit bad actors on the app, and communicate when people break the rules.
Accounts & Security
Provide users with account creation and management tools, as well as account security and access.
Disputes
Give users the ability to dispute transactions or report activity when things go wrong on our platform, including scams.
Transfers
Enable users to easily and seamlessly move their money in and out of Cash App, or within the app between accounts.
Safety
Ensure the safety of all users on Cash App – especially underage users – from bad actors and abuse.
Security
Account security factors: PIN, biometric login, passkeys, and 2 factor authentication
Security education content
Account Recovery
Account takeover detection
Identity
Identity verification
User authenticity
Trust signals
Privacy
Search and discovery privacy settings
Community-based privacy
Identity and profile privacy
Scam Prevention
Back end scams detection
Fraud and bad actor safeguards
Scam warnings
Scam education
Disputes and resolution
